1 reviews | Active since Feb 2017
Discovery Health - 5 Months and Still Waiting
<p>I have now been without cover with Discovery Health for over 5 months due to their complete and utter lack response, understanding and sense of urgency.</p> <p> </p> <p>Despite speaking to upwards of 20 different people, receiving apology letters from Discovery and finally, yesterday when I tol them that I had had enough, I was asked to "Hold on till tomorrow" before I made their complete and utter incompetence known.<br /><br />It is now 14:25, 3 hours and 25 minutes past 11:00 when Dylan Bhimiah a "Service Specialist" who promised to get back to me with a solution. Not a word from Discovery.</p> <p> </p> <p>These are the people that you are supposed to trust with your medical wellbeing if the unexpected happens, but they cannot even acknowledge, let alone respond to, address or resolve an issue that has arisen as a result of their own incompetence.<br /><br />I have once again given them until 17:00 today to resolve the issue, failing which I will post all the details here including the NUMEROUS emails sent, most of which were not responded to as well as apologies from Discovery Employees.<br /><br />I am completely and utterly SHOCKED that a company is able and allowed to operate in this fashion. <br /><br />Sadly, this is not a once off or anomally as since the first issue and subsequent apology, EXACTLY the same thing has happened.<br /><br />What makes it worse is that no one will provide you with their direct contacct details so you have to deal with and explain the issue to a different person every time and then when once again, NOTHING AT ALL is done, you need to explain it all over again to someone who promises they will see to it and then does absolutely nothing.</p> <p> </p> <p>Discovery, you are absolutely disgusting! I urge anyone who is currently with or considering Discovery to read this and consider if they want to be treated in this manner.</p> <p> </p> <p>Havin g Medical Aid is supposed to give you peace of mind. Discovery has given me anything but peace of mind.</p> <p> </p> <p>Discovery, you have until 17:00 today to sort this out. Enough is enough. You have had over 5 months now.</p>
Dear MSCPT
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear MSCPT
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
I have been told that 20 times + over the last 5 months.
You have until COB today.
I have been told that 20 times + over the last 5 months.
You have until COB today.
At 17:46 Dylan Bhimiah called me apologising for not geting back to me because he says he spoke to Thaveshan Pillay who said that he would contact me.
Needless and unsurprisingly to say, no one contacted me until now when Dylan must have received a phonecall or email regarding this post.
The non-accountability and clear lack of compassion and understanding for their customers aside, Dylan told me that they could do nothing to assist me despite the fact that the very situation caused, for a second time was as a direct result of their failure to respond to an issue timeously for a second time.
I have asked him to put that to me in writing.
Finally, Discovery, I have requested this in several emails over several months now and I am now requesting it publicly.
Please have a relevant manager who is both willing and able to listen, understand and take the necessary action to resolve this issue contact me by no later than 12:00 on Monday 26/06/2017.
Should this not happen you leave me absolutely no choice but to take this matter further.
This is not an attention seeking or empty threat. Your misconduct over the last several months is well documented and I have given you more opportunities thanI should have to rectify same.
This is the last opportunity I am giving you. I implore you to do what should have happened 5 months ago. - Have someone competent and capable contact me to resolve the matter.
At 17:46 Dylan Bhimiah called me apologising for not geting back to me because he says he spoke to Thaveshan Pillay who said that he would contact me.
Needless and unsurprisingly to say, no one contacted me until now when Dylan must have received a phonecall or email regarding this post.
The non-accountability and clear lack of compassion and understanding for their customers aside, Dylan told me that they could do nothing to assist me despite the fact that the very situation caused, for a second time was as a direct result of their failure to respond to an issue timeously for a second time.
I have asked him to put that to me in writing.
Finally, Discovery, I have requested this in several emails over several months now and I am now requesting it publicly.
Please have a relevant manager who is both willing and able to listen, understand and take the necessary action to resolve this issue contact me by no later than 12:00 on Monday 26/06/2017.
Should this not happen you leave me absolutely no choice but to take this matter further.
This is not an attention seeking or empty threat. Your misconduct over the last several months is well documented and I have given you more opportunities thanI should have to rectify same.
This is the last opportunity I am giving you. I implore you to do what should have happened 5 months ago. - Have someone competent and capable contact me to resolve the matter.
Dear MSCPT
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Dear MSCPT
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Only 6 days later.
I would also like to point out that this was not resolved as a result of this post. It was finally resolved because I INSISTED on speaking to a Manager when Thaveshan Pillay did everything in his power to prevent me from speaking to his Manager after he finally contacted me after several emails and inaction on his part.
The issue was finally resolved within 2 hours yesterday once I was put in touch with a Manager who was competent and able address the issue and correct the errors that were made.
Why did I have to send hundreds of emails and speak to countless people all of Whom either never responded at all or promised to respond and address the issue and didn't?
Discovery you need to look at your staff and internal policies as you are failing miserably and are creating compeletely unnecessary hassles, issues and admin for both yourselves and your clients.
Only 6 days later.
I would also like to point out that this was not resolved as a result of this post. It was finally resolved because I INSISTED on speaking to a Manager when Thaveshan Pillay did everything in his power to prevent me from speaking to his Manager after he finally contacted me after several emails and inaction on his part.
The issue was finally resolved within 2 hours yesterday once I was put in touch with a Manager who was competent and able address the issue and correct the errors that were made.
Why did I have to send hundreds of emails and speak to countless people all of Whom either never responded at all or promised to respond and address the issue and didn't?
Discovery you need to look at your staff and internal policies as you are failing miserably and are creating compeletely unnecessary hassles, issues and admin for both yourselves and your clients.