Discovery Health

<p>I am an appalled customer of Discovery. After having been a dedicated member for over 5 years I have been extremely dissatisfied with the manner in which I have been treated by Discovery. I gave birth to my daughter on August 22 of 2016 & 6 months later I have failed to get my daughter medical cover bar numerous calls (an expense to my account) & emails sent to Discovery. Due to changes in systems at the Home Affairs my daughters birth certificate came out a bit late but upon delivery I approached discovery with the letter from the home affairs & requested them to cover my daughter in the interim. This was rejected by Discovery. I then waited for the birth certificate to come out & subsequently emailed it to discovery in December 2016. I received a request from discovery to nominate an inception date for her cover which I did as 1st January 2017. However bar all this interaction on the 21st of February of 2017 after having been put on hold for almost half an hour my request for my daughters medical cover was rejected as I was advised to complete yet another form to add a dependant. My enquiry as to why I always have to call to be advised of different paper work required was not satisfactorily answered. I was even advised that my daughter may have to be on a waiting period before cover commences. My question to Discovery is - how long must I wait before I get cover for my daughter? Why am I being sent from pillar to post by staff members who cannot assist. My case was even escalated to a supervisor but to date no solution has been reached. I am extremely disgruntled by Disvovery. Even when I advise that I will change cover & go elsewhere there is absolutely no intention of retaining me as a customer. I am really dissaponted by the treatment I have received. I need medical cover but I am not getting any help from Discovery Health.</p>