Discovery Health

Item: Discovery Health
Rating: 1
Author: Charles W

I went to the Doctor 5th of August 2019 because of an sports injury.

I did confirm that the medical aid plan I'm on at Discovery does cover sports injury and I followed Discovery instructions for my medical aid plan.

The Doctor needs to activate my sport injury benefit manually on Discovery platform for Doctors. The Doctor had technical issues with the Discovery platform to activate my sports injury. Because the sport injury benefit was not activated by the Doctor. Discovery rejected the claim and I had to pay additional money for my physical the******.

First of all, why does the Doctor need to activate the sport injury benefit manually if I'm already covered for this and secondly, why is the client the one that is following up on this?

It is 16 September and this issue is still not resolved.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

16 Sept 2019, 11:04

Dear Charles Webber

Your concerns are important to us.
We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team

Discovery Health's reply16 Sept 2019, 11:04

Official

Dear Charles Webber

Your concerns are important to us.
We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team

Charles W's updateReviewer Update

26 Sept 2019, 12:51

Discovery emailed me that this will take 2 to 3 working days and this email was send to me 16 September. I'm still waiting for feedback regrading my case.

Charles W's update26 Sept 2019, 12:51

Reviewer Update

Discovery emailed me that this will take 2 to 3 working days and this email was send to me 16 September. I'm still waiting for feedback regrading my case.