Discovery health

Discovery health homecare declined my 69 year old moms leg ulcer dressing. We were called the day when the benefits were "exhausted" to visit our doctor for a treatment plan as the wound is taking a long time to heal. Upon the doctor visit the doctor confirmed to continue treatment and the reason for the slow healing is due to mom being diabetic.

To the recieve a letter that stated the decision was taken to decline the treatment. To which I am shocked. In three years of using the facility we were told that the ladies who worked before this weren't doing their jobs , hence now with new staff they are following protocols.

I am disgusted and appauled by this & I cannot understand how the fund can reject treatment on an active wound yet say they will accept cash for the treatment. This is hilarious as the reason homecare was set up by discovery was to eliminate unnecessary admissions and proactive treatment.

Absolutely disgusted by Discovery!!!!