DE
Debbie E

1 reviews | Active since Sept 2009

24 Apr 2019, 11:58

Discovery Health

I have been with Discovery Health since 2005. I am not a sickly person and have not been in hospital for many years until January 2019, my Dr admitted me to hospital to have some tests done. I was in hospital for 3 days. Almost all the costs were covered except one of the pathologist claims of R169.90. I have queried why this was not paid, and I received an answer that this was for insulin billed. I am not a diabetic so I am not sure why I needed the insulin. The fact that the medical aid is not prepared to pay this is totally unacceptable. When I am required to pay my full medical aid payment every month I pay, but yet such a small claim of R169.90 is rejected by Discovery.

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Replies (2)
Discovery Health
Discovery Health's reply24 Apr 2019, 12:26
Official
 Dear 21116D 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply26 Apr 2019, 11:28
Official
Dear 21116D 

We have been in touch with you to answer your comments.  Regards
Discovery Health Servicing Team