Discovery Health

I received an email from Discovery last week Wednesday the 13th of February, telling me that there is a claim refund due to me. They requested my 3 months bank statement, a copy of my ID and said I must complete the form that was attached. I submitted all those reports on the same day and I never heard from them until Tuesday the 19th when I made a follow up with them. It turned out that my details were never updated on the system and therefore the processing process of the refund would only start on Tuesday. Bare in mind that on Tuesday was the 5th working day since the documents were submitted. We went back and forth with the consultant that was assisting me because them not updating my details was not my fault and I should not suffer because of it. I asked him to escalate the matter to his manager because he was giving me senseless answers and he hardly knew anything that I asked him. The manager contacted me yesterday Wednesday the 20th and he advised that I will get the refund by Saturday the 23rd of February, which means that the claim will take Discovery 8 working days to process. When I told him that I do not accept that he said he has requested the payment to be done manually and I will get the payout today. It is now 08:17 and I have not received my money. I have cancelled my membership with Discovery. Discovery rates are slightly higher than other medical aids and to top it all they render the worst service ever with inefficient workers.