Discovery Health

To whom it may concern,

I am writing this email in utter disgust of Discovery Health Medical Aid.

I recently joined Discovery Health – Essential Delta Saver Plan, at the end of October 2022. ''Effective'' as of November 2022. Which I am paying a premium of R2385.00 for. Coming off a previous medical aid scheme I was advised that I would be on a waiting period for PLANNED PROCEDURES only, and that my GP visits/consultations and day to day benefits would be covered. To my surprise was not the case when I visited my GP on 2022/15/11 and was diagnosed with acute laryngitis. Which I was also prescribed medication, which I had to fit the bill for!

Further to that, on 2022/27/10 I requested from my broker for my banking details to be updated for my debit order. She advised that my first debit order 2022/01/11 would go off my old account and my second debit order 2022/01/12 would go off my requested bank account. However, this was not actioned and a debit order had bounced (which I was charged for) and my membership had been suspended due to incompetence on Discovery's part. I then made many attempts to get this rectified with various consultants, but of course had to get it done myself. After doing so my member ship had been re-instated.

On 2022/05/12 , I had an emergency which required me to potentially go through casualties. As it has already been a nightmare dealing with this pathetic Medical scheme, despite the excruciating pain that I experienced, I thought it would be best for me to enquire with Discovery about whether any incidental costs etc. would be covered in this case. I was shoved from pillar to post and was given different information from quite a few consultants. Yet again no one was able to provide me with the correct information.

I proceeded to consult with a GP who advised me to get X-rays done. I then visited the nearest hospital – Morningside Medi Clinic to get that done. On 2022/07/12 I received a bill from their radiology department as my medical aid was not covering these costs. On 2022/08/12 I then received an email stating that additional information was needed in order to review the claim from 2022/15/11.

I cannot fathom why we as clients pay thousands of rands on a ridiculous waiting period FOR ABSOLUTLEY NOTHING… BUT PATHETIC SERVICE! I would like this to be escalated and resolved as soon as possible. As I am strongly considering cancelling my member ship with Discovery.