JQ
John Q
1 reviews | Active since Aug 2021
10 Feb 2025, 10:25
Discovery Health 101 ways to **** a person off on a Monday morning
I phone through this morning for an authorization. Requested it be emailed to me as this hospital does not call Discovery for authorization due to the fact of Discovery *********** staff.
I'm still awaiting for the confirmation email which was authorized telephonic.
So decided to get authorization on line Discovery sends me a OTP which is invalid on all 3 requests and different OTP.
Please email me the ****** Authorization as I need to be in theater in the morning.
No I see why this hospital does not want to deal with Discovery for authorization.
Nicely done Discovery to **** me off so early on a Monday morning.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
10 Feb 2025, 10:31Dear John Q
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Feb 2025, 10:31
Official
Dear John Q
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
JQ
John Q's updateReviewer Update
10 Feb 2025, 12:38I don't require feedback all I need is the authorization which was given to me telephonically to be emailed to me.
JQ
John Q's update10 Feb 2025, 12:38
Reviewer Update
I don't require feedback all I need is the authorization which was given to me telephonically to be emailed to me.
Discovery Health's replyOfficial
10 Feb 2025, 15:12Dear John Q
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Feb 2025, 15:12
Official
Dear John Q
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team