QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

03 Jun 2023, 19:18

*** Discovery Health _ 0/10 Customer Service*

***Dear Discovery Health*** Why can't I have just one month without having to post a new complaint about your customer service on here. I would appreciate a month where I can post on here that ***Discovery Health*** did good. You are failing at customer service, but you have the time and effort in updating your apps, which is not needed. Your "amazing" app shows I missed 3 payments and I'm outstanding R8843 and the 2 missing payments is dated last year? Surely if I skipped 2 payments last year I would have been canceled long time ago? Please fix this. ***Second Issue*** seeing that Hellopeter don't allow me to post two complaints in one day, chronic medication, one pill is difficult to find, but your "wonderful consultant" says you can only change the medication if the pill is not available throughout South Africa. In the meantime I must not drink the medication seeing that I don't have it. Get someone from your chronic department to contact me as well to sort this problem out. Thank you, Regards

0
Replies (2)
Discovery Health
Discovery Health's reply05 Jun 2023, 07:08
Official
Dear Quinton H
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Jun 2023, 10:09
Official
Dear Quinton H
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team