Discovery have very little idea of how to deal with a complaint

On 29th November I wrote, under the heading, DISCOVERY.PROBABLY THE MOST DIFFICULT PEOPLE TO DEAL WITH. My complaint was rep**** to by LINDOKUHLE MBAMBAZA who wrote a rather bad letter dealing with one part of the complaint.

THE SECOND PART OF MY COMPLAINT DEALT WITH THEIR INCORRECT REJECTION OF MY CLAIMS. THEY NOW OWE ME R1061.70 WHICH THEY APPEAR TO IGNORE.