YS
Yvonne S
1 reviews | Active since Jun 2010
28 Jul 2020, 19:31
Discovery have found a novel way not to pay claims
The latest from these rip-off artists - two claims which are being 'pended' because the dentist claimed for 'PPEs'. This is not a new thing - my dentist has ALWAYS used gloves and a mask, long before Covid-19 made an appearance. When I've asked them to pay me at least the rest of the claims - some R 4.5k - and exclude the R55 claimed for PPE, I'm informed that they're not able to do that because the claim has been 'pended'. Three calls, almost three hours on the phone. They've really sunk to a new low.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
29 Jul 2020, 07:47Dear Yvonne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply29 Jul 2020, 07:47
Official
Dear Yvonne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
29 Jul 2020, 12:52Dear Yvonne
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply29 Jul 2020, 12:52
Official
Dear Yvonne
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
YS
Yvonne S's updateReviewer Update
29 Jul 2020, 13:56I acknowledge that Discovery have been in touch - their exceptionally courteous customer relations representative took time and trouble to explain why my claims weren't being paid (apparently to do with having to implement new automated systems to accommodate claims for PPE) - and I should (ostensibly) be paid out during the first week in August. I am NOT happy with this response, but I appreciate that they reverted swiftly and that I have finally received a compehensible answer.
YS
Yvonne S's update29 Jul 2020, 13:56
Reviewer Update
I acknowledge that Discovery have been in touch - their exceptionally courteous customer relations representative took time and trouble to explain why my claims weren't being paid (apparently to do with having to implement new automated systems to accommodate claims for PPE) - and I should (ostensibly) be paid out during the first week in August. I am NOT happy with this response, but I appreciate that they reverted swiftly and that I have finally received a compehensible answer.