Discovery has no customer service - simply couldn't care about their customers

--------- Forwarded message --------- From: Kaveek Jimmy <***> Date: Fri, Mar 17, 2023 at 11:05 AM Subject: Fwd: *** - Request to change plan To: <***>, <***>, <***>, <***>, <***>

Really Discovery? 9 days later and not even a response from you.

You take advantage because you believe you are the least of the evils when it comes to medical aid schemes in this country. Just as bad as the leadership we have. Don't care what the people who literally pay your salaries think about the service you do or don't supply. Right now, you are gambling with my life by being too lazy to acknowledge my email. What if something happens to me and my health while you sit on your @ss and do nothing? I will be out of pocket at a hospital and what will you do? Exactly what you are doing right now, absolutely nothing. Over a decade of payments to this scheme but what does that matter to you?

And like I said, if you don't want my business, you are not the only option in the country, you may think you are, but you are not. If you don't want me as a client, then say so and I will contact one of your competitors and join them.