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liora.bamberger liora.bamberger

1 reviews | Active since Oct 2016

16 Jul 2025, 12:57

DISCOVERY HAS MESSED UP MY CHRONIC MEDICATIONS

For many years, my chronic medications have been running smoothly. On 4 July 2025 I requested an Extended Supply for my upcoming vacation, and suddenly my chronic benefits have gone haywire. Discovery has declined a drug that I have been using successfully for 5 years and that Discovery has been paying for. Discovery wants me to go back on a drug that I haven't used for 5 years. I have had to ask my doctor for a new prescription, and again they have declined the particular drug even though on the dr.'s system it is approved. And they tell me that my Primary Doctor is not my Primary Doctor notwithstanding that it was updated in March 2025. I have spent at least 5 hours on the phone, and have sent & received approx. 10 emails in this regard, and the situation is still not resolved.

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Replies (2)
Discovery Health
Discovery Health's reply17 Jul 2025, 07:14
Official
Dear Liora B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Jul 2025, 16:18
Official
Dear Liora B

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team