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jfbarnabas J

1 reviews | Active since Feb 2017

07 Dec 2022, 20:55

DISCOVERY HAS LEFT A SOUR TASTE IN MY MOUTH.DONT EVER BECOME A MEMBER OR YOU WILL PAY FOR THIER INCOMPETENCE!!!!!

I want to actually give Discovery Medical Aid a minus zero for what they have done to me I sitting with debt because someone along the line did not do their job properly. 1st month I app**** for medical aid and my daughter was the one whose account was to be debited.i was told given a quote which I agreed to.i received a binding quote which I accepted.then I was called to say I was given a wrong quote because I did not have previous medical aid that's why the premium will be higher.so I waited for the new quote.nothing came.I received confirmation that cover will start on a certain date.i was so sick by that time.I went to the doctors,he said my pressure was too high and gave me pressure meds which made me feel 10 times worse,went back to him for a follow up, checked pressure again and he said my pressure is still high and he gave me a script to get another medication to add to the one I already had.This info about my pressure was reported to Discovery and I then received a notice within 2 to 3 weeks that because I did not declare I had hbp they will withdraw.without any investigation ,without any care for the client I am to them .I would like to mention I have been a patient at my my town clinic for many years and not once was my pressure High but is always stable.I even asked the sister at the clinic to explain to about my monthly readings.I even took pics of all the readings of my pressure taken at the clinic.So also need to mention I was taken To Melomed one evening when I was gone very sick.Now all the amounts due are.coming to me because of what Discovery did.I am more in debt than I ever was.Now I have a bitter sour taste about the way Discovery handled my file .I will not encourage anyone to take a Discovery Medical Aid ,what I can see they.only interested in getting their premiums with no care at all for their clients.Utterly disgusted,shame

0
Replies (2)
Discovery Health
Discovery Health's reply08 Dec 2022, 07:10
Official
Dear Joy B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply09 Dec 2022, 11:50
Official
Dear Joy B

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team