Discovery has gone quiet for 2 months?!

Good day

I trust you are well.

Little over two months ago I decided that I would move my banking, insurance etc to Discovery. As I live a rather active lifestyle I joined I wanted my owne Vitality as well.

However firstly I was unable to get my own Vitality as I was still on my father's medical aid which we were not aware of since 2007. I discussed with my Discovery consultant Mdu Mbele who informed me that I only need a signed letter from my dad asking to have me removed from his medical aid. I sent that letter mid-May, however this afternoon 5 July I still see that I am on my father's medical aid, I have begged telephonically and over email to be removed. I am not sure, can I set up a meeting to hand deliver the letter to a Discovery office as email and/or phone does not seem to work?

Then for my life insurance, I thought this would be great to get Vitality, I did the quote, I had a nurse visit me for tests, everything was approved...I was getting life insurance, however then I never heard from Mdu Mbele again, not over email or phone calls. I did receive a phone call from someone else at Discovery asking if I wanted to activate, but I said I am waiting for Mdu Mbele to confirm that I am removed from my father's medical so that I can get my own Vitality, but that was the last I ever heard from Discovery.

I am not asking for sorry or this or that, all I want is to please be removed from my father's medical like both him and I have requested, then get my life insurance activated so that I can be the principal on my own Vitality...that is all!!! I dont want mountains to be moved, that is all. Two months + now, I am only being ignored by Mdu's email address, maybe he no longer works there or had something tragic happen, but surely someone else should react or check mails?

HELP, HELP, HELP, HELP, HELP PLEASE.