Discovery has failed us again

Discovery medical aid you failed us again. After 2 weeks from one Dr appointment to another, blood work etc and still don't know what is wrong. Dr said we need to admit just to get to the hospital to hear from the Disvovery case manager we need a treatment plan... How on earth can a Dr give them a treatment plan as he doesn't know what is wrong. Phone Discovery South Africa just to be told unfortunately we need a treatment plan. In the meantime the pain is unbearable, but al they are worried about is a treatment plan. Discovery please appoint competent management, as this is *********** and uncivilized, as you decides who needs medical treatment and whom not, and undermine a Dr's demand after all,he is Qualified, and know what is best for his patient. But still go against his decision. How many people suffer or even get worse because of the incompetence of Discovery. We pay R7481 per month for 2 adults every month we don't phone you and tell you, you have to wait for your money as we need to pay other bills or I have high medical bills to pay because there is no money in my budget for you this month. You playing with peoples lives.We have been loyal to you from 2010 but Discovery is becoming a circus.