Discovery has disappoint in the time I needed them the most

I was never in my life so angry, disappointed.

We are struggling with my Son for the last 2 years because his tonsils need to be removed. Last year November he was admitted in Hospital very sick and the tonsils was one of the main reasons , we went back to the specialist in December and again to sick for the operation . This was then moved to January. Never got the information as my email was incorrect on the system that discovery does not cover tonsil operation - After millions of calls and asking how I can help to make the operation happen no help at all - Discovery has really disappoint me after 4 years of using there services . I even begged to go on a higher plan to get the operation done - This means pay more but no discovery does not allow . The worst part is all my GP's is removed from 2024 without any knowledge . I was in the dark and still discovery was not apply to help as my Son needs the surgery . The surgery will cost less then the medicine and doctors visits for when he gets sick of this - I DONT UNDERSTAND