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anusha B

1 reviews | Active since Jun 2014

08 Dec 2022, 08:27

Discovery guidepost diabetes care, doesn't care if you have covid. Just answer your phone!

Hi

Discovery your medical aid has afforded you this free service at no cost, may I kindly ask that you take the call form one of our coordinators they will explain in detail what the program entails and how you may benefit, then you may decide if you want to take part or not.

Thembi Sithole Guidepost Administrative Coordinator The above message was received even after they were advised that I have covid19. I live alone and have no strength, let alone answer calls. My voice is gone, my chest is tight l, I lost 8kgs in 5 days but be sure never to ignore calls from GUIDEPOST DIABETES CARE as they insist that you answer as it is a free service, you health IS NOT IMPORTANT. You are forced to accept their calls and they persist by sending you sms's or mails. I wonder if I will be alive by their next call. My results were not discussed with my doctor as yet as she has seen how ill I am but here comes Discovery, who supposedly look after your health. Maybe they will run after my coffin expecting me to answer. My mail to them was sent in English. It is clearly a language that is not understood.

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Replies (6)
Discovery Health
Discovery Health's reply08 Dec 2022, 10:44
Official
Dear ****ha B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
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anusha B's update08 Dec 2022, 20:26
Reviewer Update
Hi Ms Brumduth. :-) DiabetesCare has asked us to contact you to allocate you your own personal diabetes coach at no extra cost. I will call you from +*** to explain the details. Return my call on +***, reply to this message with a suitable time for me to call or email me on *** to confirm. Warm regards, Phindile Mbhele. www.guidepost.net/za
Seeing that discovery is still investigating, here's another sms received at 18h28 and missed calls received at 11h16 and 15h25. If you can't understand a mail sent in English, why am I still being harrassed? Do you have bets on me? Did your staff take a gamble? Let's see what kills her first, covid or us harassing her? The way you harrass me, its as though I owe you something! This time you want me to pay with my life though.
Discovery Health
Discovery Health's reply09 Dec 2022, 11:44
Official
Dear ****ha B

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team
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anusha B's update09 Dec 2022, 12:09
Reviewer Update
From discovery health emails to me, this health care group does not care if you have covid. They refuse to acknowledge that covid drains people of their energy and they now wish









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anusha B's update09 Dec 2022, 12:17
Reviewer Update
They now wish to take me off the programme because I do not answer their sms's or calls. So please whoever is on discovery, please ensure you never get covid as you will be penalised.
Discovery Health
Discovery Health's reply12 Jan 2023, 11:18
Official
Dear ****ha B

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team