Discovery goal not achieved due to sync error

There was recently a error with regards to syncing Exercise points between Huawei devices and Discovery. This was a known error which I saw on your website and also from a whatsapp call to AskDiscovery. I thought I'd resolve the issue by syncing to my iPhone device however, it seems my iPhone did not register/sync to the discovery vitality. I realised this due to a weekly goal not been met by 50 points. I checked the records to find the Friday 5000 steps was not recorded but had it on my phone. I screen grabbed it and sent to discovery. THe consultant assisted as much as she could but was not authorised to capture because it was not sync'd I have consecutive 150+weeks goal achieved. I am not lying on the process. But for you not allowing to capture due to an original discovery huawei error and not user, I have broken this streak and have lost interest in continuing with this long standing streak, which ultimately keeps my health improvement. Vitality.. Please - Why is this such a big issue. Look at the situation. Yes I get my iPhone didn't sync and probably because the huawei was still syncd, but I wouldn't have gone through this mess if you didn't have the incident. Reconsider please.