Discovery gives Doctor results in "in network" search, client still made to pay for claim.

If you were to see a list of results come up in the 'find a doctor near me' function based on Doctors within your network, had the "Full network cover' option selected and further see ticks next to the 'consultation' option under the doctor's name- would you say it would be safe to assume that the doctor, in fact, in your network? Apparently not, because I received an email from your claims department rejecting my claim! Imagine that! I used your search function on your website, selected the "full network cover" option and had the visual confirmation of the green highlighted ticks next to 'consultation' under the name of the doctor I wanted to see only to get told by one of your customer care representatives that I did not use the function correctly. The Health Ombudsman has received an email from me already due to the false and misleading information you have provided me with. It is truly unacceptable, that once again, your clients need to do the leg work based on an error that emanates from your end. My time with Discovery will now be coming to an end.