DISCOVERY GIVE WITH THE ONE HAND AND TAKE WITH THE OTHER HAND

STATEMENTS FROM DISCOVERY HEALTH MEDICAL AID

Service date: 14 August 2026 Statement Date 27 August 2026 Claimed: 0.00 Paid: -*** Not Paid 8811.80 Healthcare Professional: -8811.80

Reason Code: 36: This an adjustment of a claim processed before

Service date: 14 August 2026 Statement Date 24 August 2026 Claimed: 19051.10 Paid: 15851.10 Not Paid: 3200.00 Healthcare Professional: 15851.10

The above was for a procedure AUTHORISED BY DISCOVERY HEALTH.

Just giving me a reason code does not mean ANYTHING to me. NO explanation as to why an amount of R8811.80 was reversed from the payment to the doctor.

What am I supposed to tell the doctor why this amount was reversed?

DISCOVERY, understand this, AS LONG AS YOU TREAT ME, A MEMBER THAT PAY ALMOST R20k PER MONTH, LIKE THIS, YOU, AND THE GENERAL PUBLIC, WILL READ ABOUT YOUR TERRIBLE SERVICE HERE.

I am NOT going to phone you. I am a pensioner, phoning you cost me an enormous amount of money which is not refundable.

I am supposed to enjoy my retirement, but now I am spending my time sorting out problems caused by Discovery.

Member ***