Discovery Gapp Cover is a ****

We have been paying R600 for Gapp Cover from 2021. Twice we have tried to claim, every time with excuses. Discovery Gap Cover covers shortfalls on approved in-hospital specialist claims. We have this on paper. Now they are claiming "sorry, it is not cancer related". We are not getting any feedback or help. We took out a FULL gapp cover. 500% in hospital cover, we did not adhere to a cancer policy. I have a list of what they MUST pay. Why are they not helping us? This is a ****. They are looking for excuses not to pay claims. My wife was in ICU, hospitilized. This was "in-hospital claims". We are struggling with incompetend BEE employees that is NOT willing to help or look in to our case. They just blow us off . . "Not cancer related" We have paid more than R25000 in premiums, but they do not want to pay R10 000 now? When will they pay? Never? When I get cancer? Not happy at all. ****