Discovery GAP - The Worst in the Business

Every time I go for an operation, I struggle with Discovery Gap Cover to pay the shortfalls. In 2024 I went for an operation and all bills came back as unpaid - When I queried this they said that I did not have a authorisation letter for the operation. I then had to send them the Authorisation letter received from them to eventually start making payments. Now in 2025 I went for an operation again and again I struggle with Discovery Health and the GAP cover to get the payments made. When I joined Discovery, they praised and sold themselves on the client doesn't have to do anything as Discovery Health and the Gap Cover works together and they will sort out all bills for you. But in fact this is the opposite - When I was with another Medical Aid and an External Gap Cover things went must smoother.

Discovery Health paid my Doctor, but the GAP cover keeps on coming back saying that they do not pay the shortfall because the rate was agreed with the Healthcare Provider. This is untrue and still till today I keep struggling to get the Doctors outstanding portion paid. Is there maybe someone at Discovery GAP that can assist because the help I am getting is very poor - actually think of rather just moving medical aid as Discovery is just a struggle all the time