Discovery Gap Cover - poor experience.

DISCOVERY GAP COVER - Super Poor Experience. First time claiming, and its not seamless, the sales pitch doesn't match the experience. Told last week I would get a call back - issue with reprocessing a claim. Never got the call back. Called on the 10/03/2023, was told reprocessed claim would be paid out on the 13/03/2023, its now 19h48 on the 13/03/2023, I called at 16h50, 3 times, no service agents to answer the call. This experience is beyond poor. Was told that all treatment including meds would be covered by Gap Cover - this is so far from the truth. Sad that one is left with no other option than to resort to HelloPeter.