Discovery fuccs up and makes the member pay for it

I have had the worst experience ever while trying to reinstatement my membership which was cancelled and not suspended due to their consultants not doing their job. And no one wants to take responsibility for their own actions. I'm made to feel like I'm in the wrong. I have escalated my complaint with no luck.

I have requested someone who can assist with resolving their mess and reinstating my membership but no luck. Maybe it would be best I request Adrian Gore himself because his staff is treating people unfairly.

I want my membership reinstated and not starting a new medical aid like they're telling to.