Discovery frustrating me!!!!!!

Am so frustrated with Discovery I lost my job in December and Dicovery called me and talked me through how I can retain my medical aid on personal liability. I was told I had a 3 month window before I would be subjected to a waiting period. We discussed plans and agreed I could afford the hospital plan. I was asked to complete the new banking details form and submitted it. Now am being asked to send my ID etc. Over a month later I don't have medical aid and today get a call from Ntombi who says I was misinformed, unless I pay for January-Feb to "catch up" I have to do a new application #*** and this new application comes with a waiting period now. But my 3 months ain't up yet!!!!!!!