discovery flexicare and vitaility

I have been trying over 6 times to get hold of Discovery vitality . Ive chatted via whatsapp. No help. The bot service when I log in and each time i go through the questions to be told at the end that the system is down and to contact later.

I now get an sms to say my flexicare has been suspended due to unpaid premium. My premium has gone off for flexicare. My vitality NOT. and i have been begging for them to take it off....they should check their emails.

How absolutely exhausting. very good at sale stage, their service is sickening.

I AM now been on the phonefor over 6.47 minutes and counting....but what do they care.... as i please continue to wait

what must it be like to get actual genuine plain old service i wonder