Discovery Flexi care medical insurance.

I had a bad experience with Discovery Flexi care plus medical insurance. When ever I call them on the number they day it is for flexi care it goes to certain departments and I get transferred from one department to the other with no luck, this takes +- 1 hour with no correct department. This has happened 3 times in 3 months since I joined this flexi care medical insurance I end up hanging up even when they promise that someone will call you that has never happened.

The only way you can try to communicate with them is via email, still it takes 24hrs to get response, and recently I requested change of banking details and date of debit order , they asked me to send relevant documents of which I did forward to them they have been sending emails daily for the past 3 days to send the same documents, and on the email they addressed it as Miss and I'm Mr. I tried several times to raise it them nothing has happened.

They send email to notify me that my medical insurance has been suspended till payment that wad yesterday then I paid the required amount to feedback to say proof of payment has been received they still requesting new banking details again and calling me Miss on the email.

I have made a wrong decision choosing this flexicare anyone can try it and see if it works for them and try calling them to see if they will get through to flexicare department.

They not doing me a favor I'm paying for services yet they staff is *********** if it does exist such department at Discovery

I'm heart broken and lost money of which I don't think I will ever get back on monthly payments that I have done thus far.

Very very very very bad bad bad service they actually don't care soon after you join them .

It is a **** to take money from people who have worked had for and hoping to make life easier for children as I'm self employed.

Very very bad service won't recommend anyone to use them based on my experience.

I'm deeply hurt.

Regards,

Ephraim Ledwaba.