Discovery flexcare bad service

I called discovery to apply for flexicare parkage I was told that the consultant will call me for application I waited for 3 days no one called me I called back for the follow up then I was told that the consultant Mosoeu Mahlangu will call he then later called me and apologised for taking long to call we did the application we did the quotation first and I was told that I will pay about 1400 for my application I agreed on that one then beginning of January I was debited R1792 I then asked him WhatsApp he didn't respond he then later after same days he responded and said they added vitality thing which I was not told about I never app**** for it he promised to remove it and pay back that amount for the vitality up until now he is not taking my calls he doesn't even respond to my WhatsApp I called discovery I was told he is the broker I requested if I can be given someone else as he is not really helping me he always have no time for me from the start but no one is helped me either with that's i don't even know how much they will debit end of the month on my account since this Vitality things was not resolved I find discovery so *********** because of the consultant who are not doing their job as hired to do I need assistance please with this