DISCOVERY FINDS ALL EXCUSES TO NOT PAY YOUR CLAIMS

Discovery will do everything to avoid paying your claim.

On 18 October I went with my ill child to the GP. I was told that Discovery had introduced a rule that clients have go to Dischem first for nurses to confirm that a client is definitely sick. This I found to be absurd. Anyway we went to Dischem (Northgate Mall). The nurse there told us that our daughter was very sick and that we needed urgent attention from a qualified doctor so we went back to the GP and were assisted.

I then contacted Discovery to lodge my claim. To my surprise Discovery said we should have not gone to a doctor and rather used a virtual doctor at Dischem. I explained to them that we followed the nurse's instruction and that our daughter clearly needed immediate attention. They called the nurse at Dischem, who confirmed to them that she had referred us to the doctor after an assessment.

Discovery kept giving me excuses insisting that I should have used a virtual doctor (despite Dischem confirming to them that in cases where a patient is extremely ill they cant recommend a virtual doctor). It is appalling that one has to beg Discovery every time they want to claim, despite paying hefty premiums every month for more than a decade.

I lodged my claim on the 18th of October and they said I'd hear from them in 48 hours. It's now 30 November and I have not heard from them at all.

They asked me to send an email to *** (attention Cindy) which I did but no response at all.

Unbelievable !

I have been a member of Discovery for more than 10 years.