Discovery Finance SAGA Red tape

To Whom it may concern.

I am now at a point were i no longer have any words. It has taken discovery claims plus minus +3 weeks to "not resolve" a issue that is supposed to take three days to 5 working days. Today i am om a call with there department who stated payment has not yet been made. They are escalated the matter and will take another 72 hours.... for a big giant conglomerate i cant believe they would be so petty as to string the client along.. for another week. I am really really unhappy i want this issue resolved today not tomorrow today...my patients is at a end.. come on i want to speak to someone in charge.. i must always call back or look at emails. its always my resources i have to use.. i am tired of this pass the buck attitude please give me a call.