FB
Ferdinand B

1 reviews | Active since Jul 2017

13 Mar 2025, 07:40

Discovery - failure to provide service.

Discovery is one of the worst medical providers out there,

1- Rejecting claims, then after a month sends an apology letter saying they should have never rejected the claim for HOSPITALIZATION!! 2- Phoning doctors behind your back making appointments on your behalf (NO POPI ACT? ) 3- Waiting longer than a month for a small claim to be paid back into my account. 4-No one works before 8:00 AM, You must phone them when they want to assist.

Please be very careful of all claims and communication with discovery.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Mar 2025, 10:35
Official
Dear Ferdinand B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply17 Mar 2025, 17:56
Official
Dear Ferdinand B
We’ve contacted you and addressed your concern. 
Regards Discovery Health Servicing Team