Discovery Failure Again...

<p>After suspending our medical aid last month without prior notice and not due to lack of funds but merely paper work..and all this after 14 years of being a loyal member . After my husband spent time on calls the matter was rectified and they acknowledged their error. This month my husband processsed and EFT 2 days ago. today he see that Discovery Health has withdrawn an amount from his account with no consent granted to them and now they have double our memebership fees and refuse to refund the money until we have our bank statement and can only have somecall us tomorrow morning. Such thievish behavior. Who gives them the right to just go into someones account and litterally help themselves!! this is ******* and now we have to wait for them to decide when to refund our money! yet when the funds were not paid the found it very convenient and with just blantant disregard for my families well being to suspend our memebrship. No care for their members!!! and no one is prepared to assist. we do not want a call centre person who read of a script calling us. this isnt that sort of matter. Mangers there hide behind the voices of the call centre agents. I want someone in Mangement to call who is prepared to assist and resolve this issue. Shame on Discovery yet again. If i had to list the issues with Discovery this past year already the executive team would hang their heads in shame....Dont window dress ..Discovery!!!!</p>