DISCOVERY FAILS MEDICAL COVER

I have app**** for medical aid cover 16th November 2020 through Hippo service provider and completed forms.I have supp**** all relevant information that was required to ensure cover from December 2020. I again sent email on 05th January 2021 to follow up why I haven't had feedback etc. A lot was promised and still to this day I am still not covered by Discovery Health and will hold them accountable for medical expenses should any arise from date as was promised. This is almost as bad as previous medical service provider that was with.