Discovery Extender day to

As a member of Discovery medical aid for many years, it has always been very nice to know that when ones medical aid savings is finished (which happens so fast with the very expensive medical industry), one can rely on the Extended day to day benefit. BUT NOW discovery had decided to change that service in the middle of the pandemic. Not only do I have to be refereed by a nurse of a Dischem clinic (which we do not have in Plettenberg Bay), I have to speak to a strange DR on DRConnect on an app....as Discovery does not allow me to visit my own DR because they have removed that benefit a paying member could rely on in a time of need. Several calls to Discovery, all I have is excuses. I then decided to call the Dr and have a telephonic consultation. Suddenly the medical aid paid but I was left with a charge for a prescription that the Dr wrote.....Then I phone the Dr again, just for the telephonic consultation to be rejected this time. After 12 minutes on the phone to a call center consultant, I am told in the middle of the Pandemic, discovery paid some telephonic consultations but not any more....we are in the Garden Route...in the latest hotspot. I have a child with a heart condition and therefore I phoned to speak to my Dr. Now discovery chooses not to pay because, oh sorry mam. That is all that I get!!! Pathetic!!!!!!!