Discovery exploiting the retrenched
I withdrew my membership on 24 March 2020, effective termination 1 April, due to retrenchment. Ref *** I then contacted Discovery on 20 May to reinstate my membership a mere 57 days later. I was told I owed them R5200 for April and May’s contributions when I was not even an active member. This was not voluntary but mandatory, or else I would need to reapply. I chose to reapply today 25 May, at which point I was told there was a 12 month waiting period on not 1 but 2 chronic conditions (I am a 27 year old in excellent health), because I had not been covered for 90 days. I have never had any exclusions on medical aid before. To me this looks like decisive action to intimidate a customer to pay the R5200 or else pay dearly by way of limits on chronic benefits.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
