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graeme T
1 reviews | Active since Oct 2011
29 Jul 2021, 13:38
DISCOVERY EXEC PLAN - NO CUSTOMER SERVICE - NOT WORTH PAYING FOR !
im very disappointed , executive plan and cant get any reasonable service - my wife is on the Oncology programme , hospital surgeon bill is a payment mess from discovery ...helpdesk has to log a 2 day query ??? why do we pay for the exec plan ? really poor show . my wife should be in recovery afetr her tumour was removed , instead she is fighting with discovery med ????
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Replies (2)
Discovery Health's replyOfficial
30 Jul 2021, 07:07Dear Graeme T We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply30 Jul 2021, 07:07
Official
Dear Graeme T We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
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graeme T's updateReviewer Update
30 Jul 2021, 08:10always the same cut and paste - pls have an experienced customer consultant call me this morning , im not waiting till monday. many thx
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graeme T's update30 Jul 2021, 08:10
Reviewer Update
always the same cut and paste - pls have an experienced customer consultant call me this morning , im not waiting till monday. many thx