Discovery - Ex-gratia

WHAT IS WRONG WITH DISCOVERY?!?!

WE'VE RECENTLY LEARNT, AS WE WERE INFORMED THAT WITH A ORGAN TRANSPLANT ONLY THE DONOR IS COVERED UNDER EX-GRATIA, AND THE RECIPIENT HAS TO PAY OUT-OF-POCKET FOR ALL TESTS AND PROCEDURES, THAT COST A FORTUNE BECAUSE THESE ARE SPECIALISTS.

FIRSTLY, HOW THE F**K AM I SUPPOSED TO DO THAT WHEN I AM CURRENTLY UNEMPLOYED, AND SECONDLY WHAT AM I PAYING FOR?

Ex gratia is defined by the Council for Medical Schemes (CMS) as “a discretionary benefit which a medical aid scheme may consider to fund, in addition to the benefits as per the registered Rules of a medical scheme”.

I END UP HAVING TO PHONE AROUND, WASTE MY AIRTIME SO THAT I CAN HAVE A SIMPLE ISSUE RESOLVED, ONE THAT REQUIRED A MEDIOCRE INVESTIGATION.

YEAR IN YEAR OUT, THE SAME THING HAPPENS!!!

ARE YOU AND YOUR EMPLOYEES ALL ********, NON-SYMPATHEIC IMBECILES?

YEAR IN YEAR OUT, THE SAME THING HAPPENS...HOW HARD CAN IT BE TO CROSS CHECK AND REFERENCE SOMETHING THAT HAS BEEN APPROVED AS A PMB REGARDING A CHRONIC AILMENT THAT WAS, ACCORDING TO AN APPROVAL, APPROVED?!?!

IN ADDITION, WE'VE REQUESTED THAT VARIOUS DETAILS AND INFORMATION BE UPDATED AND/OR REMOVED...SINCE INCEPTION, AND STILL THINGS REMAIN AS THEY WERE.

YOU ARE NOTHING MORE THAN A TYPICAL NON-EMPATHIC BUSINESS WHO'S ONLY CONCERN IS THEIR BOTTON LINE, ***** ALL THE LITTLE GUYS WHO LINE YOUR POCKETS WHILE YOU SIT AND SUN TAN ON YOUR PRIVATE LITTLE ISLAND.

I WISH I HAD AN UNLIMITED SUPPLY OF FUNDS THEN I'D TELL YOU YOU CAN SHOVE YOUR FALSIFIED CARING FACADE, BECAUSE IT IS SEEMINGLY LIKE THIS, THE MORE YOU HAVE IN YOUR BANK ACCOUNT THE BETTER SERVICE AND COVER YOU RECEIVE WHEREAS THE LOWER YOU GO THE MORE WORK AND BEGGING YOU HAVE TO DO.

REALLY ****ED OFF AT ALL OF THIS, AND IN ALL HONESTY I WOULD RATHER CHOOSE DYING OVER GOING THROUGH THIS NIGHTMARE OVER AND OVER AND OVER AND OVER...EXTREMELY EXHAUSTED.

WHY IS IT WHEN IT'S SUCCESSFUL DO YOU ONLY SHOW THE POSITIVE, WHY NOT MOUNTAIN THAT ONE HAS TO TRAVERSE???

AND ALL I'M ASKING IS FOR SOMEONE FROM EX-GRATIA WHO KNOWS WHAT THEY'RE DOING TO CONTACT ME, BUT AS USUAL THIS TOO IS A "LORD OF THE RINGS" ENDEAVOUR, MOUNTAINS, HILLS, VALLEYS, DRAGONS, OGRES...THERE'S ALWAYS SOMETHING!

AT WITS END WITH YOU GUYS!