LO
Lia O

1 reviews | Active since Feb 2020

12 Feb 2020, 14:51

Discovery Employee using their discovery postion to get details from clients for Personal reasons

A lady from Discovery just called me from ***. She wanted to know if she had reached the correct company which i confirmed and then she asked if she could confirm our address, which i duly obliged and confirmed. I then asked her why she wanted to confirm, as it felt a bit odd. She then admitted that she was confirming it for a friend who heard we were looking to employ "drivers". I said to her we were not employing anybody. I then asked her who is her friend who told her, and after much giggling she admitted it was a "Thapelo". I find it quite invasive that an employee of discovery can abuse their position to obtain information for friends. Not I am worried about who is now going to just arrive at my address because she is obviously going to share it. Please investigate - Call originated at 12 Feb 2020 at 14:34pm and lasted 2 min and 48 sec. True caller identified it a Discovery Gap Cover ***.

0
Replies (3)
Discovery Health
Discovery Health's reply13 Feb 2020, 10:18
Official
Dear Lia O

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
LO
Lia O's update13 Feb 2020, 13:25
Reviewer Update
Good day Discovery

The lady who called me yesterday from Discovery's name is Vinolia -Her friends just arrived at my property wanting to drop off their CV's for the drivers position. ?!?!?!?!?
They are a group of 3 men driving a white city golf RTV825GP.
I urge you to take this up in an investigation of this employee of yours "Vinolia" and how she can use her position as a discovery employee "Phoning to confirm our physical address" as a means to send her friends to YOUR clients premises to look for work.

please advise me what you are doing about this.

thank you
Lia Olivier
Discovery Health
Discovery Health's reply14 Feb 2020, 11:35
Official
 
Dear Lia

We have contacted you to discuss your query.

 Regards
 Discovery Health Servicing Team