Discovery Emergency assistance

On the 28th August, at 5:40 am, my dad required medical assistance. His pulse was fading. I contacted Discovery emergency. Spoke to a lady and gave all information such as name, address, id number, and illness. She continued asking questions. I raised my voice as her questions were delaying assistance. I told her to send the ambulance instead of asking questions. The consultant retaliated abruptly to me stating I cannot be rude and she dropped the call on me. My dad sadly passed away without any Discovery life ambulance..

I request for this incident to be investigated and feedback provided on this matter. The consulting in this department needs to show empathy and support in emergency situations and not retaliate to clients requesting for urgent assistance.