Discovery drop off boxes do not work!

Good Day<br> <br> On the 09/03/2016 I dropped off my invoice and proof of payment at the Sandton Medi Clinic Discovery drop off ''speedy claims'' boxes. It's almost a month later with no payment - I decided to follow up today only to find out there is no reference whatsoever to my claim. Consultant stated that she is unsure why they have not received the claim and I should rather email my documents to claims. <br> <br> What is the point of having these ''speedy claims boxes'' if they are not reaching the relevant department? A month of waiting is ridiculous to be refunded and now I will have to wait longer since they have not received my claim and the request needs to be sent via email. <br> <br> Honestly pathetic service, this is the first time I have claimed and I have been paying Discovery Health for more than 10 years.<br> <br>