1 reviews | Active since Sept 2014
Discovery Dragging their Heals
Discovery Health debited my account *******ly - they have admitted their error & have confirmed the money would be paid back but to date, they have done nothing & it appears they are just dragging their heals with dire consequences. <br> <br> The problem is that I am a single mother & the deduction from my account was my grocery money & am now battling to feed my family. I just wish Discovery would wake up and fix their mistake so I can put food on the table. <br> I am currently giving my children cup of soup for dinner because there is nothing else in the house!!<br> <br> Besides the above, I am a type 1 insulin dependent diabetic & Discovery are directly effecting my ability to control my blood sugars. At present I only have enough food to eat breakfast and dinner and therefore are having desperately low blood sugars every afternoon due to the lack of food. <br> <br> I have emailed Mr Bray out of pure & utter desperation but have, to date, not even received a response or acknowledgment of receipt of my email.<br> <br> Please would somebody let me know when I am going to receive MY money back - I cannot wait another week!<br>
Thank you for your comment.
We are truly sorry for the inconvenience experienced as this is not the level of service we aim to deliver.
Your query has been escalated for urgent attention and the team will be in contact to resolve the matter.
Regards
Rishana
Thank you for your comment.
We are truly sorry for the inconvenience experienced as this is not the level of service we aim to deliver.
Your query has been escalated for urgent attention and the team will be in contact to resolve the matter.
Regards
Rishana
