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charlene M

1 reviews | Active since Aug 2014

29 Nov 2016, 10:02

Discovery dont support moms with premature babies!!!!

<p>My baby was born 35 weeks and she was prescribed by her Dr to receive an injection called Synergist.Discovery gave approval for 4 of these injections.She had to receive them between certain time frames and the last of her injections was on the 2nd May which they declined saying its outside of the 4 months which is how the hell my problem is she was to get them at cetain times.I get a damn bill of almost R9k that i must flippen get the money from where.I have sent countless correspondence as well as letters from her DR and Discovery just says nope its declined.Its really pathetic i didnt suck these dates out of my flippen hole and was told to come on certain dates.I am going to cancel this medical aid as i am so angry and disgusted at this whole mess.To make it worse my baby got ill took her to emergency room and i was told you have a R9k bill we cannot help her.Why approve the damn injections in the first place if you dont give a **** what the DR says!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply29 Nov 2016, 10:22
Official

Dear Lacey14

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Nov 2016, 12:26
Official

Dear Lacey14

We’ve just sent you final feedback by email. Please contact us if you have any other queries.

Regards
Umiksha Maharaj