Discovery don't care about you anymore

So I had a straight forward claim - 2 actually. One had all the codes necessary for the claim and one had the Hospital proof of payment only ... 1. They waited 1 whole week just to tell me they need the codes from the invoice - so which invoice from which claim - both? And I would expect them to at least pay the one that had all the codes. 2. Ok ... got the invoice from hospital for second one ... send the claim through again - got the response back later ... only to find that now they paid the health care provider ... it was a co-payment - I had to pay out of my pocket. And on top of that they paid it not from my gap cover but medical savings account. So I wonder why they insisted on this invoice - for what? Because they did not read it seems like anyway. They would have seen it is a co-payment for which I already paid. So now I am still waiting for my money and wonder what the next thing is they going todo to stall my repayment. Decided to start looking for other good medical aids - which surprisingly do exist and it does not entail all this award ******* that almost no one gets because not all of us have the time for it - and you always must activate a sneaky 1000 things before you actually get the benefit.