PZ
Pieter Z

1 reviews | Active since May 2011

25 Jul 2025, 12:56

Discovery - don't care about members - only shareholders

Tried to submit a claim today, using the Discovery website. I was dumped on a page with links to Investor Relations, Sponsorships, Sustainability, newsroom, etc. Everything, but an option to submit a claim.

Then eventually the Medical Aid menu I selected Medical Aid - Submit and Track your Claims - Submit a Claim and found myself back at the first page!!!!!!

Clearly Discovery has no concern with their members since they became a big conglomerate. They are only concerned about their shareholders.

As far as I am concerned, I have submitted my claim. If it is not paid on time Discovery is to blame. It is 100% their responsibility now.

Pathetic!!

0
Replies (2)
Discovery Health
Discovery Health's reply25 Jul 2025, 12:59
Official
Dear Pieter
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 Jul 2025, 14:03
Official
Dear Pieter
We’ve contacted to address your concern. 

Regards Discovery Health Servicing Team