Discovery don't pay, they hassle

Item: Discovery Health
Rating: 2
Author: Adri V

My husband and I did some Vitality tests done to maintain our status. For two claims they only pay out my invoice, but not the one for my husband. Although the Vitality points were granted for my husband, they seem not to be able to read the invoices of my husband. They keep on singing the same story that my invoice was paid out, but they can't \read"the invoice for my husband that was sent in the same format"

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Replies (1)

Discovery Health's replyOfficial

15 Jun 2015, 15:27

Hello andriett,

Thank you for your comment.

I would like to sincerely apologise for the manner in which your claims were managed. I am investigating the matter and will revert as soon as we have feedback. I confirmed that the claims you are referring to has since been processed and I discussed the details of your refund telephonically.

Please feel free to contact me directly should you require any further assistance.

Regards
Rishana

Discovery Health's reply15 Jun 2015, 15:27

Official