LJ
Lientjie J
1 reviews | Active since May 2024
28 May 2024, 09:20
Discovery doesnt want to pay a claim, which we received authorization beforehand.
Please discovery can you explain to me, why you don't want to pay a claim from a specialist that has been submitted. My husband had an operation last year, he had to go back to see the specialist for a check up this year again. We went through all the correct channels, receiving an authorization nr from Discovery to go see the Dr, and now you are refusing to pay them. If you weren't going to pay the Dr, why give us an authorization nr beforehand?
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
28 May 2024, 10:59Dear Lientjie J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 May 2024, 10:59
Official
Dear Lientjie J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
30 May 2024, 18:10Dear Lientjie J
We have emailed Mr Joubert with feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply30 May 2024, 18:10
Official
Dear Lientjie J
We have emailed Mr Joubert with feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
