Discovery doesn't care if their patients go blind due to their tardiness

My doctor submitted an urgent treatment plan for gamma knife surgery because I have a tumour on my eye that is making me blind. As usual, I had to call and call repeatedly every day to try and get Discovery to approve the plan. On 26 October they promised to get back to me by 4pm - no prizes for guessing- they never got back to me!!!!!! Today I call again and was told shame the case manager was too busy. Then don't make promises you can't keep you idiots!!!!!!!! Do you actually give a €÷^#/* what happens to people or are you just in it to make money? Can you not see from the treatment plan that every day I go more and more blind!!!????

The treatment plan must be approved TODAY by lunch time or I will make sure to sue Discovery and flood social media with this