Discovery doesn't care for service!

I have tried to use Discovery's complaints and principle officers link on their own website to no avail as the website keeps saying: "We are currently unable to process your request. Please try again later" - So after a failed call centre escalation and a failed website my complaint is here now!

I escalated a query this morning to a so-called manager: Nomsa. I have heard nothing back for a simple query - also, both her and the agent I spoke to did not bother to provide customer service to my questions or to my problem. They simply read what your system says - clearly Discovery hires robots and not humans who can think to resolve a customer's query proactively - I can read the same info they said online - the role of someone to provide customer service is exactly that: customer service! I now want Nomsa's manager to call me and explain why an escalated query goes nowhere! Failing this I will escalate to the Ombud!