DH
Desiree H

1 reviews | Active since Sept 2016

05 Sept 2017, 13:37

Discovery doesn't care for anybody's health!!!!!!

I was diagnosed with Chiari on 21 August 2017, a disease I didn't even know existed before the 21st of August 2017. Now Discovery Health claims that I did not disclose previous hospital admissions!!!! For heaven's sake I was accepted as a Member in April already. Their application form states that you must disclose any hospital admissions in the previous 12 months so why would I fill in something that happened in February 2016????????? The form also asks if you foresee any medical treatment for the upcoming 12 months I marked "no" because how was I supposed to know that I will be diagnosed with a disease in August that will require surgery to keep it from progressing in September 2017. Really Discovery?????? I moved to Discovery because I changed jobs and the new salary enabled me to move to a better Medical Aid. Discovery sure as hell is not better!!!!

0
Replies (6)
Discovery Health
Discovery Health's reply05 Sept 2017, 14:02
Official

Dear DHoffman83

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

DH
Desiree H's update05 Sept 2017, 14:31
Reviewer Update
Yes Discovery.... Does your so called medical advisors even know what Chiari entails...?
DH
Desiree H's update05 Sept 2017, 16:08
Reviewer Update
2 hours later still no response.... Not form the so called "service team" nor the call centre.....
Discovery Health
Discovery Health's reply07 Sept 2017, 11:10
Official

Dear DHoffman83

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

DH
Desiree H's update07 Sept 2017, 15:28
Reviewer Update
No you haven't been in touch!! I called you not the other way around. I do not have ANY feedback or do you call the words, and I quote: "We don't have feedback yet" feedback.
Discovery Health
Discovery Health's reply11 Sept 2017, 11:56
Official

Dear DHoffman83

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team